GOT QUESTIONS?
CHECK OUR FAQ BELOW OR REACH OUT TO US.
Drop us a message or send us a Whatsapp text. We’re here to help.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
108B (2nd floor) Jalan SS24/2, Taman Megah, 47301,
Petaling Jaya, Selangor, Malaysia
(by appointment)
Or call us at:
+6016-222 5617
Malay | English
+6016-232 5612
中文 Chinese | Malay | English
– FREQUENTLY ASKED QUESTIONS –
Can’ find the answers you’re looking for? Shoot us a message, or better (and quicker!) yet, send us a Whatsapp text.
General Questions
I'm not a photographer, studio nor business. Can I order?
Absolutely. Our new online store is coming soon.
In the meantime, get in touch with us by sending us a message above, Whatsapp or call (whichever you’re comfortable with!) if you’d like to order.
How Do I Order?
You can order by simply sending us a Whatsapp text. Don’t worry, we’ll guide you through should you have any questions or uncertainty. As our keepsakes have multiple options, we will prepare an invoice manually and email it to you.
We are also in the midst of preparing an online order form which would be another option, although for many years, clients have been texting us to order. It’s really a more personal touch.
What Payment Methods Do You Accept?
Payment can be made by bank transfer, DuitNow QR. If you’d like to pay by debit/credit card/Apple Pay, we can send you a custom link.
Can I come by your showroom?
Absolutely, we’d love to meet up with you.
Please get in touch with us to set up an appointment beforehand.
We run a very small and humble bindery and showroom. We are open between 10am – 4pm (Mon-Fri) and closed on weekends. We will always try our best to accomodate weekend appointments if we are able to do so.
Orders & Delivery
What is the lead time for orders?
Orders for our handmade keepsakes will take between 2-3 week as each of them are only handmade upon order. If you require something rushed, please let us know and we will try our best to help out if we can.
For prints/photos, the process will be within 1-3 days. Again, if you require it urgently, please let us know.
What are the delivery / pick up options?
For recipients who are close by or require orders urgently, we will usually send order out using on-demand services such as Grab or Lalamove.
For out of state orders or distances further where via on demand doesn’t make economic sense, we will send out via courier.
For Singapore orders, we will send out via courier services (1-2 days, extremely affordable rates). Please visit simplr.sg if you’re based in Singapore.
For pick up, please get in touch with us to schedule a time beforehand. Pick up times are between 10am – 4pm (Mon-Fri). We are closed on weekends, but we will try to accomodate pick up on weekends if we are able to.
Do you accept international orders?
Absolutely. We’ve sent orders pretty consistently to Australia. For other parts of the world, the process is the same, and shipping charges will be based on the current international shipping rates.
We’ve been serving Singapore since 2018 and always experience smooth and quick orders & deliveries. Free shipping option with a small minimum order is available. Shipping to Singapore will be done via courier services (1-2 days, extremely affordable rates). Please visit simplr.sg if you’re based in Singapore.
Uploads & Files
How Do I Send My Files?
1. (Recommended) We will create a permanent shared Dropbox folder which you can upload your files to, and all files for future orders as well.
2. You can send us a download link of the files you’ve prepared.
3. We can send you a one-off Dropbox ‘File Request’ link where you can simply click on the link, then drag and drop your files/folder in without requiring a Dropbox account.
What are the file requirements?
We highly recommend uploading 300dpi images , although 230dpi is still acceptable. Images has to be in jpeg format, sRBG colour space. If you’re uncertain, reach out to us, we’re here to help.
Album Design Service
What is the Album Design & Proofing Service?
Album design & proofing involves us doing the entire design process where the design layout, once ready, will be sent to you via an online link. This link can be shared with your client and the software will allow you to make comments directly, online. We’ll make the updates and changes according to the submitted comments, and resend the link for approval or further requests.
Are there limitations for the Album Design Service Flat Rate Promotion?
For our Album Design flat rate promotion, you will be required to:
1) Send us only the selected images for the album layout (please do not send us all the images of the entire photo session/ shoot).
2) Images has to be in proper sequence, we will design according to the uploaded sequence.
3) Limit to to 2 rounds of layout/design changes. Additional rounds of changes will incur a small fee.
4) The number of images will be limited to 7 images per spread (2 pages). Example: For a 10 spread (20 page) album, you can upload up to 70 images.
Quality
How's the quality of your products?
The quality of our handmade products are paramount to us. You’ll especially realise this when you pop by our humble little bindery.
I personally handcraft each keepsake, taking hours of careful and meticulous work. It would be a shame to use inferior materials when dedicating so much work and hours into each keepsake.
A huge bulk of our revenue from sales goes into our raw materials, not fancy showrooms and fixtures. From out Holland cover boards, to our own Japanese imported silks, Italian substrates, American matboards and more, all the finest materials goes into the precious heirloom your client receives. You can ask us about the quality of our materials.
You can also check out our page dedicated to our quality and more about us.
Are your products really handmade?
Yes they are!
All our products are handmade using traditional bookbinding methods. This involves very rudimentary methods and basic tools, but a skill that I have honed making them by hand for over 10 years.
I can make you a beautiful handmade album, box, folio, handsewn books with just basic tools such as a blade, ruler, scissors, a bone folder, and several other tools, with little or no use of heavy or automatic machinery.